Refund & Returns Policy

Effective Date: January 1, 2026

At Shepherd Jewelry, we stand behind the quality of every piece we sell. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• You may request a return within 90 days of receiving your order.
• We accept returns for both defective and non-defective items.
• Items must be unworn, in original packaging, and in new condition.
• Return Method: Returns must be completed in-store.
• Restocking Fee: None – returns are completely free of charge.

2. Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed to the original payment method within 7 business days.
• Shipping charges are non-refundable unless the item was defective or incorrect.
• All refunds are issued in USD.

3. Exchanges

We do not accept exchanges at this time. If you received a defective or incorrect item, please return it and request a refund. You are welcome to place a new order for the desired piece.

4. How to Initiate a Return

• Contact our support team via email or phone with your order ID and reason for return.
• Our team will provide return instructions and a return authorization.

5. Service & Support

We aim to make every return and refund easy, transparent, and hassle-free. Our customer support team is always available to guide you through the process.

6. Contact Information

Operated by: Shepherd Jewelry, Inc.
Address: 3900 Clark Rd G2, Sarasota, FL 34233, United States
Business Hours: Monday to Friday – 10:00 AM – 05:00 PM
Phone: (941) 929-0095
Email: support@shepherdjewelry.shop