Shipping Policy
Effective Date: January 1, 2026
At Shepherd Jewelry, Inc., we take care to package and ship every order safely and promptly.
Shipping Region: We currently ship to customers within the United States.
Order cut off: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
Handling time: 1-2 business days, fulfilled Monday-Friday
Transit time: 3-5 business days
Shipping cost: Free standard shipping on all United States orders
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed after the order cut off time begin processing on the next business day.
- Orders placed on weekends or holidays are processed on the next business day.
- You will receive an email confirmation and tracking details once your order is ready for shipment.
2. Shipping Method
Standard shipping is used for most orders and includes tracking.
3. Estimated Delivery Time
Total delivery time is typically 4-7 business days, including handling time and transit time.
4. Order Tracking
Once your order ships, we will email you a tracking number so you can monitor delivery in real time.
5. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact our support team as soon as possible. We will review the issue with the carrier and help arrange a replacement or refund where appropriate.
6. Contact Information
Operated by: Shepherd Jewelry, Inc.
Address: 3900 Clark Rd G2, Sarasota, FL 34233, United States
Business Hours: Monday to Friday – 10:00 AM – 05:00 PM
Phone: (941) 929-0095
Email: support@shepherdjewelry.shop